Refund policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us ( RIPKY KURPFALZ GmbH Mönchhofstrasse 11 69120 Heidelberg Tel: 06221-6731987 Email: ) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached examplary withdrawal form, which is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of the revocation

If you cancel this contract, we will refund the purchase price immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that the goods have been returned, whichever is the earlier.

You must return the goods immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to


c/o VDS

Siemensstraße 14 in 37412 Herzberg am Harz, Germany

to us. The deadline is met if you send the goods before the expiry of the period of fourteen days. In principle, you bear the direct costs of returning the goods. If the return takes place within Germany we take over the direct costs of the return of the commodity (Pariesling excluded). You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, then you can use this form as a template).



Mönchhofstrasse 11

69120 Heidelberg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of consumer(s)

Signature of consumer(s) (only in case of paper communication)


(*) Delete where inapplicable.